What personal information do you collect about me?

To be able to process your orders at GOWOOD, we collect:

• First name and last name
• Invoice address and delivery address
• Applicable postal codes
• City
• Province/State
• Country
• Phone number
• Email address

When you visit our website, we also collect non-personally identifiable information by the use of cookies, for example for Google Analytics, such as:

• information about your computer, such as your IP address, the type of operating system and browser you use
• which pages you have visited on our website
• which website you came from when entering our website, if any
• to keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email and/or SMS if you have opted in to receive updates via SMS

Why do you collect this information?

The personal information such as your name and email etc, is collected to complete transactions and be able to deliver the purchased products to your chosen address of delivery, as well as (if you signed up for our newsletter) send you (promotional) emails and (if you signed up for SMS updates) to send you SMS messages. We realize this information is your personal and private information, so don’t worry, we do not ever sell your personal information with any third party, ever. Note, that your personally identifiable information is shared with our email service, so that we may send you personalized messages by email. If you do not wish to receive emails anymore after having subscribed, you can simply unsubscribe at the bottom of any email we send. If you would like to stop receiving SMS updates after having opted in, simply send STOP in reply to the message you have received.

What about my payment information?

We use Stripe as our main payment processor, and PayPal and Sezzle as secondary processors. When you enter your credit card information it will be sent to any of these three payment processors via a 256 bit SSL encrypted connection. If you pay by PayPal you can pay with your PayPal account and do not need to enter any credit card information. When paying via Stripe you have the option to store your credit card information with Stripe if you wish. The benefit is that you do not need to enter your credit card information again next time you place an order with us. This information is hence not stored on our server, but on the servers of Stripe. Since Stripe is the #1 payment processor online, they have strong security and encryption in place to protect your data.

The non-personal identifiable information, collected by the usage of Google Analytics, only serves the purpose of improving our website’s perfomance.

How do you get my consent and what about my right to be forgotten?

When you provide us with your information to complete a transaction, you automatically consent to collecting and using this data. If you would like your information deleted, you can simply ask us to do so, by contacting us.

If you want to opt-out of the newsletter, just follow the unsubscribe link in any email you received from us. If you would like to opt-out of SMS updates, send STOP to +1 888 605 4338.